Five times the capacity from the same team

The BPO carried high headcount to cover repetitive, high-volume contacts. Scaling meant hiring and training faster than margins allowed, and agents burned out on routine tickets.

Multilingual demand added further pressure the existing team struggled to meet round the clock.

UniSense AI's agents took on the routine, high-frequency contacts — resolving them autonomously in 41+ languages and escalating only what genuinely needed a person.

Human agents shifted to complex, higher-value interactions with full AI-prepared context.

By letting AI agents handle routine volume, the provider reached roughly five times its effective capacity with the same team, with 24/7 multilingual coverage.