Following up every applicant, in every language

The consultancy fielded a high, seasonal volume of enquiries from prospective students and immigration applicants — across phone, chat and social, in several languages.

Counsellors could not keep pace during peaks, and slow or missed follow-up meant losing applicants to competitors.

UniSense AI's agents engaged every enquiry the moment it arrived, answered common questions, qualified intent, and nurtured applicants through the decision journey — in whichever language the applicant used.

Human counsellors were freed to focus on high-intent applicants, with full context handed over by the agents.

With no enquiry left unattended, live education and immigration deployments grew customer ARR by 75%, while counsellors spent their time where it mattered most.