Voice and document AI that onboards in minutes

Account opening depended on customers speaking Bangla down a phone line and handwriting details onto forms — then staff manually keying NID, statements and forms into the core system.

The process was slow, error-prone and hard to scale, and drop-off during onboarding was high.

FinSense AI handled onboarding by voice — guiding customers through eKYC in their own language — and processed documents with a template-free pipeline that sorted, split, extracted and validated fields before pushing clean data to core banking.

The system runs on-premise with a full audit trail, keeping sensitive data inside the bank.

Voice eKYC reached an 84% completion rate and turnaround dropped 60%, with printed and handwritten fields extracted at 95–99% accuracy — no templates required.